posted on November 14, 2015 05:30
Rating 2/5 based on 1 votes
I discovered by chance that the Pinnacle Support Policy had changed. It seems that this change occured three or four months ago.
So far the free support was provided for a period of 14 days after product registration and only for installation or activation problems. The client received an email with a ticket code to enable this support.
Apart from this case, you had to buy a priority support ticket that cost $ 25.
Today the free assistance is not limited to this period of 14 days and installation or activation problems. This free online technical support is delivered by email from the registration form " Review Support Policy ". Those who wish to have priority support by telephone must still purchase a support ticket.
No communication has been issued on this subject by Corel and we must believe that everyone at Corel is not aware of this new situation as users continue to receive post-recording email titled "Welcome to the 14 days free assistance !".