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Export Failure and other crashes in Studio

Export Failure and other crashes in Studio By czmax - Last updated on Tuesday, January 17, 2012
36165 Views :: 27 Comments :: Article Rating (Total Votes: 25)
Category: Studio 1-15 Tutorials / General, Pinnacle Studio 17 & S16 Tutorials / General  -  Previous tutorials
Published on Saturday, January 14, 2012
Created on Thursday, December 8, 2011 8:30 AM

If you encounter an "Export Failure" when rendering your movie, you probably won't understand the content of the message shown by Studio. In the absence of this help from Studio, follow this tutorial created by an experienced user. You will find:

  • an explanation of the message and the location of the error;
  • possible causes and ways to fix them.
Step 1 : Location of the Export Failure

Occasionally Studio gives you the "Export Failure" message after stopping or freezing during rendering.

Most often this export failure is due to the fact that Studio has detected that some segment of the timeline was incorrect.


The error message begins with a number that indicates exactly where Studio has encountered the problem.

The error of Pinnacle Studio

This number is the number of frames created from the beginning of the video. On this screen shot you see 164/496 which means that the project includes 496 frames and the error occurred at the 164th frame.
This number can be converted into hours / minutes / seconds / frames.

Consider an example with an error at the 26,384th frame:

  • For a video created at 25 frames per second, divide 26384 by 25 to get 1055.36: this means there are 1055 seconds, (25 X 1055 = 26375 frames, then take 26,384 minus 26,375 to get 9 frames;
  • Then divide 1055 by 60 to get 17.58 which gives you 17 minutes or 1020 seconds and 35 seconds (1055 minus 1020)

Finally 26,384 frames = 17 minutes, 35 seconds, and 9 frames.

Step 2 : Possible causes and how to fix them

Next you need to position the cursor at the point of the failure, using the preview window, to identify exactly what is the problem sequence:

The timeline zoomed up
  • If it's a scene change, zoom in on the timeline to look for a missing frame that could create a blank space, if you find one, delete the space by extending the scene before or after the blank space;
  • Another possibility that I have run in to is the case of two transitions, one right after the other;
  • Pay special attention to scenes that only last a single frame, Studio doesn't like that;
  • We can't rule out having a transition that doesn't work for the two scenes, try changing the transition;
  • Sometimes it can be due to using Studio for a long time without re-booting the PC. Remedy: reboot the PC, and restart Studio;
  • It can also be due to an issue with the auxiliary files where Studio can not find the right file. The remedy is to go to the File menu and delete the auxiliary files, Studio will recreate them as needed.

In the absence of information on the precise point of the failure, one can proceed by dichotomy: make a copy of the last half of the project (use Save as with a different name) and then render that half. If that half does not cause the failure then render the other half to look for the failure there. Continue in this way, each time splitting the video in half and rendering one section to narrow down the area causing the error to a very specific location.

Other known causes :

  • Studio still does not like mixing segments that use different frame rates per second;
  • Mp3 audio is a standard that has led to many different codecs, some of which do not correspond exactly to the Mp3 standard (music found on the web for example). Studio may not understand them. Wav PCM (Pulse Code Modulation) is much more easily accepted because the audio file is not compressed;
  • There are also video codecs and extensions that Studio doesn't like and those can cause a crash or other failure.
  • It's possible that a new codec may have been created after the creation of Studio so it will not be able to recognize them. Transcoding with appropriate software can solve the problem;
  • Another type of crash can be caused by damage to Studio itself. The fix is to do a repair install of the software. Insert the installation CD or DVD and start the installation process. Select the Repair option for Studio to check that the files are not corrupt. If the problem persists, try uninstalling Studio, then run the RegDelete file (available in our download page) 2 times. Run registry cleaner and repair software if you have it and then reinstall Studio. Normally the current projects are not removed, but a backup project in a separate folder is still a good idea;
  • A complete PC crash may be caused by overheating of the CPU and Windows has stopped to protect the PC; keep the inside of the case clean and make sure there's good air flow.
  • The render stopping without a message with the progress bar looking black and blue, or Studio crashing without an error message, can be caused by a bad sector on the hard drive itself: Studio needs to store all the changes and calculations for the project and then stores all the video edit info used in the rendering and also needs some other Windows files to work. So do not be stingy with the space available on the HDD system, tens of GB of more space may be needed for a video over an hour long.
  • Auxiliary files are located on C drive by default. Move them on another drive, for this please read step 2 in our tutorial "Auxiliary files management with Pinnacle Studio" as well as tutorial "Optimize your computer before you start editing".

If you have other examples with their remedies, please let us know in the comments section to further enhance this tutorial.

{Thanks to Loosecannon for the fine tuning}

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Joe By # Joe @ Monday, January 16, 2012 8:53 AM
My system is Windows 7-x64 and Pinnacle Studio 15.
Recently I encountered the problem "stopping or freezing during rendering" but
without the "Export Failure" message.
I am using Pinnacle Studio since V.10 and it was the first time that the rendering process has stopped.
I went through all proposals as explained in your tutorial but could not solve the problem.
In the meantime I found the reason for the stops.
Here is what happened and what I did:
A few weeks ago I changed my system HDD.
I installed a 256GB SSD (Solid State Drive) and reinstalled the whole Windows 7 and all other programs.
Everything went fine and no problems appeared.
But then after I finished a new Pinnacle video project and started the "Make Movie Process" I got the "stopping or freezing during rendering".
It stopped randomly at different places along the timeline.
Then I went through your tutorial as mentioned above without success.
Since stops never happened before the time I changed the system-drive I thought the SSD could be the reason.
I placed the folder for the auxiliary files on my second physical drive D:\ which is a "normal" 500GB HDD.
I was very surprised to see that amazingly the malfunction was gone and the rendering process went through as usual.
I have no explanation why the SSD is to blame for the stop problem because it should work in the same way as the "normal" HDD.
As far as I know, there is an important difference:
The AHCI Modus (Advanced Host Controller Interface) is activated.
This means, that e.g. "hot swapping" and "native command queuing" are active.
In addition to that the AHCI driver provides "Trim Command" and "Garbage Collection" which is important for the SDD functionality.
Maybe somebody can give this information to the programmers of Pinnacle Studio. Those experts should have an explanation.
Regards, Joe

Graham By # Graham @ Monday, January 16, 2012 9:21 PM
Thank you,I tried this and found a particular clip it didn't like.I just opened a new project re-did the clip and then replaced the problem clip altogether.Next time I will try taking a closer look as you mentioned.

Déclic Vidéo FX By # Déclic Vidéo FX @ Tuesday, January 17, 2012 12:52 PM
@ Joe: Auxiliary files should always be put somewhere else than C drive...
It is explained in the tutorial "Auxiliary files management with Pinnacle Studio" (beginning of Step 2) as well as in tutorial "Optimize your computer before you start editing"

Thanks for sending this reminder, might be useful to other people, therefore I have slightly modified the tutorial accordingly, with Czmax permission.


videoman By # videoman @ Tuesday, January 17, 2012 3:25 PM
Yes, I have suffered the same problem and discovered the location of the problem by reading the error message.
In most cases the problem was caused by a transition or an effect. One I could not find until I stretched the timeline at the error point and found a 1 frame gap.
One frame is hard (impossible) to see when viewing the whole project so close scrutiny is warranted.

Andrew By # Andrew @ Friday, October 19, 2012 9:53 AM
I had this error too. I homed in on the error by putting markers along the timeline (using the M key) and then trying to render between different markers. I eventually found the problem was having a stabilise effect combined with a cross fade. Removing the stabilise fixed it. It’s annoying that the error message (at frame 0) was not where the problem was. Note that copying and pasting the entire timeline didn’t work for me. Good luck with this

Legs By # Legs @ Wednesday, December 12, 2012 2:16 AM
After 3 project and DVD copy made without problem , during my last project, When making DVD Disc copy, after 7.33 minutes,playing the DVD I loose the sound during all transitions, same when a title is added, sound stop.
I do not know what to do.
I have window 7 and Pinacle 15 HD ultimate.
Thank you for your help.

czmax By # czmax @ Monday, January 7, 2013 8:43 AM
Since more than ten years, I advise to use only .wav file for audio if you want to avoid any trouble with audio added. There are to many S/W which create mp3.

ale By # ale @ Tuesday, March 12, 2013 5:26 PM
Hey boys I'we created my first dvd project with Pinnacle studio 16. I made 5 video stream and I menu with chapters to this video. When I export it to dvd image it give me always an error on timeline on minute of finish of the menu. Example if all the pagea of the menu is 1 min lenght it start to process the menu and failed with Error on timeline at minute!! Whats wrong? I've used an mp3 for soundtrack of all manu page, with duration 1.00 minute..

Le Papy By # Le Papy @ Wednesday, March 13, 2013 4:16 AM
Hello By,
Do not ask general questions or questions intended to solve a personal problem in this section. We do not have the means for direct assistance and troubleshooting for issues not directly or indirectly related to our publications. In this case, we recommend that you go directly on the forums listed at the bottom of our pages. You will receive a prompt response to your question, either from forum members or ourselves if we have the time available.

videoman3857 By # videoman3857 @ Thursday, March 14, 2013 7:18 PM
Update to render problems.
Over time I have had some major problems with "make movie" and have concluded that some "plug in effects" do not like transitions or visa versa - and it does not mater if they are fancy or plain

I have also found "make movie" can crash when I use MP3 on the menu.(e,g, error at 00.01.00)
The problem is usually resolved if I substitute a .wav version for the MP3.

I have had some very frustrating times with large projects. Render takes a long time, errors occur with different plug ins and transitions.

I have overcome a lot of the problems with large projects by breaking them up into chapters or scenes.
This means I have a major project file system and good house keeping is important. It is like doing lots of small projects but kept in one folder.
I edit, apply corrections like colour correct, or what ever plug in you want. I then render the movie as a MPEG4. I then bring it back into studio Re-cut the time line and apply the transitions I want, add sound effects and music if required and then create a 2nd MPEG4 file and name it as chapter #.
I repeat this for all the chapters.
I then bring them all back into the final DVD project where all I have to do is
put them on the time line in order of chapters. Insert the menu, put in the markers and then "Make DVD"
The time to create is minimal as all the major rendering for plug ins, effects, titles etc has already been done.

Keep in mind, I only do this with large projects -
With large projects I story book my editing and chapters so I know what I am doing or plan to do.
Small projects are usually done on a wing and a prayer and left up to Studio to do its thing.

Déclic Vidéo FX By # Déclic Vidéo FX @ Saturday, March 16, 2013 4:24 PM
Hello Videoman3857,

Your experience is very interesting as I am using it since Studio 1 as well.
Always working by chapter.


So0NICK By # So0NICK @ Monday, April 15, 2013 3:17 PM
Hi videoman3857,

I have this problem too. While exporting, a message tells me there is a problem with the timeline on timecode 00:00:14:14 so the project is partly exported. There is nothing on this frame that looks suspicious. So when I try to export the project again I get the same error, but then on another frame!! Seems like Studio is messing with me. It is not possible to find the error like this. Now and then I also get the message "the project is partly exported" without any TC mentioned. I'm using GOPro material (1080p) and photos from different camera's. But there is no consistent pattern in the errors...

Thanks for helping us out!

Shell By # Shell @ Thursday, April 25, 2013 6:27 AM
Lead Out Data Error...I need help on Pinnacle Studio 16 Please.
I am putting together a 167 slide DVD with music, 16 mins. long...when I Burn the DVD+R the error comes up. I am desperate...I have to have this DVD done for the American Cancer Society Fund Raiser tomorrow....This is a free job and I have been working on it for days. Can anyone please help?

Déclic Vidéo FX By # Déclic Vidéo FX @ Sunday, April 28, 2013 3:36 PM
Sorry Shell, we had some problems with the mail server, and therefore we did not see your comment before... I hope that you manage to solve your problem, otherwise I would suggest that you post in the forum (see home page for the links, it's watched by much more people and you might get help in a timely manner).


Francis Pheasants By # Francis Pheasants @ Thursday, November 7, 2013 11:16 AM
hello there. I work with Pinnacle 16, and I got an issue who's driving me mad: when I cut song in half, sometimes they just reset... and that's very bad, 'cause even if I double check them before the final disc exportation, they just don't do the trick.
I red that it could be codecs misunderstanding... can you offer a better or somewhat fulfilling explanation to this poor bastard? Thank you.

Frazzled Nerves By # Frazzled Nerves @ Friday, March 28, 2014 12:41 AM
I've used pinnacle 16 for quite awhile. Lately I can't get it to export. I keep getting a low memory and wait until movie renders. For some reason whenever I drop the video clips in they don't seem to render. No render line at all. Any idea why this isn't working. They offered to sell me Pinnacle 17, but I don't want to spend more money on another program that won't work. I have a feeling if video would render I would be okay.

Déclic Vidéo FX By # Déclic Vidéo FX @ Saturday, March 29, 2014 3:31 PM
Frazzled Nerves, your problem is quite complex, please join our forum to discuss about it. You might try first to put only few clips and check if it's better. In such case, the problem might be the memory of your computer or HD space.
In any case, latest Studio 17 is very stable version, lot of improvements through the various bug fix and patch provided so far.


videoiman3857 By # videoiman3857 @ Monday, March 31, 2014 11:35 PM
Hi guys
I have had more problems too.I have found a lot overcome with studio 17 and the patches.
I found it important to set up Studio to create and save to "my locations" on a separate drive and NOT to the default of Studio. It is very important to have two drives. One for the program and the other for the "Project" I create a folder for the "Project" EG. Bee keeping. That folder has all my video, additional project music, photo's, additional sound effects, created video files, render files, project file and DVD. I can then copy that "Folder" onto a flash driver and continue the project on another computer if needed.
I do not have as many problems with rendering when I reserve C drive for the program and my "Project" drive for my data and creations.

videoiman3857 By # videoiman3857 @ Wednesday, April 2, 2014 2:21 AM
Hey Andrew, I know its been a long time since your post, but the easiest solution to your stabilize video and cross fade problem is to drop your video in the time line > edit> apply stabilize plugin> make movie as mpeg4 or mpeg2. Re-import mpeg into your "movie" time line and apply the cross-fade. .
No problems. If you use a lot of plug ins on a single clip and you get render / make movie problems, try changing the order in which the plug ins are applied. I have found this has solved a couple of my project problems .

I have also discovered that the power supply can cause problems too. It is dirty has spikes and transients. A fridge turning on in the house can cause problems - especially when the computer has been on for a long time.
A quality power filter or a UPS will solve these issues. Generally speaking when windows or the program being used freeze - it's usually (but not always) caused by power and generally it's a spike

Déclic Vidéo FX By # Déclic Vidéo FX @ Saturday, April 5, 2014 4:52 PM
Hello Videoman3857,

I do confirm what you said, mainly regarding spikes in the main power. An UPS has helped a lot for my previous home, where power supply was not so nice. When I installed it, the computer started to behave normally. That was incredible, and I did not believe in it. That might sounds strange, but that's true.


Dmitri By # Dmitri @ Monday, April 7, 2014 11:29 AM
I'm having problems exporting as well ... it starts exported, goes about 26% of the way through, then tells me "The file was exported partly. You can restart the application and try to export it again." I've tried different forms of exporting, but nothing works.

Frazzled Nerves By # Frazzled Nerves @ Monday, April 7, 2014 11:31 AM
I have moved my videos and all to an external hard drive but I still am only going 33% through my video and then saying to restart the app and export again.

Lawrence By # Lawrence @ Thursday, April 24, 2014 5:26 PM
I am editing a video using AVID studio...every time i export, it completes the export to dvd but it doesnt work in my dvd player. the dvd will work in the computer. this is very frustrating! can someone helpme?

Graham By # Graham @ Thursday, April 24, 2014 5:42 PM
Have you tried burning an disc image and than makeing the DVD? Do you have Nereo on your machine? At one time this would cause confusion for the machine to have both Pinnacle and Nereo on the same machine.When I had Pinnacle 10 and 11 I used Nereo to burn my DVD's. Than I was informed about the incompatablity and after I uninstalled Nereo I was able to burn DVD's with Pinnacle.

Doug Greig By # Doug Greig @ Saturday, May 10, 2014 1:17 PM
Using Studio 17. When I go to create a disc, it will render the disc, but when I play the created disc back it will loose all audio at certain points of the playback. This doesn't seem to start at a specific cut or transition, but the audio seems to return at the next cut. In the timeline playback, there are no problems.

Lifechip By # Lifechip @ Friday, June 27, 2014 12:37 AM
I am using Studio v17.5 and have no problems exporting a video (mpg) in a standard DVD. When I try to export it to Blu Ray prior to "writing disc content" I get an error warning #0x80004005. and then stops the export. Has anyone had the same problem and a solution, thanks

Déclic Vidéo FX By # Déclic Vidéo FX @ Sunday, July 13, 2014 3:18 PM
LifeChip, your problem seems related to Outlook. First try:
- to close all applications prior rendering
- render your movie before creating the BD


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