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I have no Sound in Studio

I have no Sound in Studio By Le Papy - Last updated on Saturday, November 22, 2014
18115 Views :: 5 Comments :: Article Rating (Total Votes: 1)
Category: Studio 1-15 Tutorials / General, Pinnacle Studio 21 & S16-S20 Tutorials / General  -  Previous tutorials
Published on Friday, November 21, 2014
Created on Monday, October 13, 2014 9:46 AM

In browsing the Studio forums, an issue comes up regularly: "I have no sound in Studio". It is true that it is a classic scenario using Studio. This problem usually happens after a severe Studio crash.

But you should be aware that Studio is not the only link in the sound chain. So I suggest a more general method which consists in troubleshooting the different elements involved in the creation of sounds on your computer.

Step 1: Checking the Sound Output on the Computer

The first step is to verify that the sound is audible when playing an audio file using software other than Studio (Windows Media Player, browser, game ...). If you have audio in Windows, using software other than Studio, you can skip to Step 7.

Step 2: Checking the Configuration and Outputs of the Sound Card
  1. From the Control Panel, open the Device Manager.

  2. Make sure there is no black exclamation mark in a yellow circle at the level of audio controllers. If there is a yellow circle with black exclamation mark, you may have a problem with missing or outdated drivers.
Review of device manager

Checking Audio Devices Properties:

  1. Open the audio devices manager (Sound panel).
  2. Select the default playback device.
  3. Open the properties of the selected playback devices.
  4. Check that the device is enabled.
  5. Open the properties of the default playback device.
  6. Make sure the device is working properly.
Checking Audio Devices Properties

To eliminate the sound card and its driver as the issue, you can do the verification test as shown in the video at the right.

But you should be aware that hearing the audio from the speakers in this test only means that your audio card outputs are operating normally. If a speaker is not connected or if its volume control is at zero, you will have control of the sound card output but not in the speaker.

Step 3: Check Audio Connections to Different Audio Devices

If you do not have a separate audio system connected to your computer, you can skip to Step 5 .

Otherwise, if you have recently changed your connections (or if you did not do the hook-ups in the back of your computer yourself...), take the installation manual for the audio system and check the physical connections to your audio devices: front speakers, sub woofer, center channel, surround channels, side channels (if present). Checking the wiring audio devices
Finally, check the connection of your audio system to the sound card on your computer. Checking the connection to the computer
Step 4: Verification of the Physical Settings of Your Various Audio Devices

If all connections have been made between the computer, audio system and all your audio devices, be sure to check the position of the different switches and different physical potentiometers (rotary or linear) located on your audio devices or audio system set. Remember to check your keyboard if equipped with audio buttons.

Step 5: Checking the Settings for Different Audio Devices

For each device connected to your audio system, test its audio volume as follows:

  1. Click the "Sound" section in the control panel.
  2. Select the default playback device.
  3. Click the "Properties" button.
  4. Open the "Levels" tab.
  5. Make sure the device is not muted.
  6. Adjust the volume control  slider.
Checking the level of each audio device
Step 6: Using the "Microsoft Fix It" tool

If you're intimidated by all these manipulations, you can download and use the free "Microsoft Fix it" tool and in particular the "AudioPlayback" tool which we are concerned with now.

This tool allows you to:

  1. Have the Microsoft Fix It tool perform all the operations.
  2. Or to assist you by simply informing you of the checks and operations it will perform in order to maintain the new setup for your computer.
Using the Microsoft Fix It tool

When the diagnosis is completed:

  1. You are informed of the result.
  2. You can continue the configuration by clicking the "Next" button.
  3. You can display a detailed report.
Diagnosing Microsoft Fix It tool
The detailed report will inform you of the checks, and changes that may need to be done. Detailed report of the Microsoft Fix It tool
Step 7: Adjusting the System Volume
Open the Volume Mixer, either from the notification area or the Control Panel, to check the master volume level of each of the open applications. In our particular situation, open Studio and check that the Studio volume mixer is not muted and its sound level is at a suitable value. The video screen grab to the right shows how to do the check.

Step 8: Verification of Switches, Potentiometers and Mixers in Studio

After all these general checks, we will next focus our attention on the Studio interface.

  1. Enable/disable the audio mixer control on all tracks or a specific track.
  2. Volume and silent system.

Note : The audio mixer is not available in all versions of Studio ... in this case, you will have fewer checks to perform ... smiley


If you do not have sound on a particular clip, open the effects editor.

  1. Select Audio.
  2. Check for the waveform in the preview window.
  3. Check the audio level adjustment clip in the channel mixer (0dB being the middle position, but you can click on the "Automatically optimize of the volume of the clip" icon to fine-tune the sound level of the clip).

Changing the stereo in the routing channel and adjusting the audio level of the clip are shown on 2 color VU Meters.

Audio level control of the clip into the Channel Mixer


After all these checks, if you still do not have sound, you can consult an ear, nose and throat specialist ... crying

{Thanks to Loosecannon for the fine tuning}

{The video was made using InstantDemo version 8}

{Screen Captures were made with the help of Snagit 12 by TechSmith}

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Jean-Philippe Lord By # Jean-Philippe Lord @ Wednesday, January 7, 2015 8:37 AM
Hello Le Papy,

Thanks for this. I have one question. Do you have any tips for clips showing a very faint waveform even if the clip has strong audio in it. This happens to me with some clips from a DLSR. Its random and isolated to only some clips on the same camera. Some work just fine. It have this in both Studio 18 and 17

It plays all right but just not rendering the waveform properly.

Jean-Philippe Lord By # Jean-Philippe Lord @ Wednesday, January 7, 2015 9:02 AM
To follow up on this, I tried deleting and re-adding the clip to the timeline with the same result.

Renaming it and adding back to the timeline has solved it. It appears that this is a bug. Sorry.

Déclic Vidéo FX By # Déclic Vidéo FX @ Wednesday, January 7, 2015 2:34 PM
Dear Jean-Philippe,

I already had this kind of problem: waveform not present. I never knew what to do... Seems that you found the solution and share it.

There is also someone else who found another trick, posted on this website (google search for waveform): right mouse click on the clip and select Detach Audio. If the waveform is displayed, play it.


D'Santi By # D'Santi @ Thursday, January 15, 2015 9:30 AM
I've got partial sound on an project imported from Studio 15 to Studio 18. Sound clips imported from my intro clip play OK but, all my voice overs .wav clips will not play. They appear on SountTrack with proper wave forms and will sound if I open the Audio editor and click Corrections. But when I close and save the editor it will not sound.

There is a part of the clip that will sound (colored yellow) and the other part will not (colored orange). I don't understand why only the yellow part will sound and the orange part will not.

thoge By # thoge @ Monday, June 6, 2016 2:58 AM
Thank you so much for step #7. I didn't think to check that! The crash that occurred somehow muted the master volume for the Studio 19.5.

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