Once you purchase, you receive a confirmation email which includes 2 download links and the product key:

• A link to download the plugin for your 32-bit NLE video software;
• A link to download the plugin for your 64-bit NLE video software.

Do not confuse your editing software with your operating system (OS). Your OS might be 64 bits while your non-linear video editing software can be 32-bit, which is the case with Pinnacle Studio including Studio 16, 17 and Studio 18 32 bit that are only optimized for 64-bit software but remain 32 bits (in this case, use the 32 bit plugin). For Adobe Premiere CS5/6, Sony Vegas 64-bit 9 / 10 Pro ... and now Pinnacle Studio 18 64 bit which are 64-bit applications, use the 64 bit plugin.

During installation, you have to select the plugins you want to install. The window looks like the following, depending on the product to install:

CAUTION: If you do not see your favorite NLE plugin in the selection window, it's because you are perhaps trying to install a bad version...

Open your eyes!

There are no known problems. Mercalli V2 Pro, Mercalli V3 SAL, Prodrenalin, DeFishr, Mercalli Easy, Heroglyph V4, Vitascene V2 and Adorage 10-13 runs on Microsoft® Vista™, Seven and Windows 8 very well. As usual with proDAD products, if problems are discovered, free updates will be provided.

The registration of products with built-in registration function can be settled as following:

• in Heroglyph product: menu "help", "Registration"
• in VitaScene product: menu "help", "Registration"
• in Mercalli product: "Registration" button

The mandatory registration number can be found here:

• for download purchase: in the licence information/download link email
• for box-product purchase: sticker inside box or on the CD/DVD papertray

Do not modify the created registration-email or its subject or the recipient address. This guarantees a fast processing of your registration. The registration email will be created through your system email client (e. g. Outlook or Thunderbird etc.). You may need to send the email by using the email clients "send email(s)" function (might not be automatic, depending of various parameters). Due to privacy reasons proDAD is not transmitting data directly because they prefer to give you the possibility to see which data are transmitted with the registration - sounds a little bit difficult but provides transparency for customers.

If your editing PC doesn't have internet access:
In the registration form you also can choose the "Print registration form" option or "Process registration application form as text (file)"

The printed application can be sent by fax or postal mail. The text file also can be transferred by memory stick to an internet connected PC to send the email to info@prodad.de.

General notes:

• Demoversions generally can't be registered because they don't include whether a registration code nor a registration function.
• Plugins for Pinnacle Studio (Adorage/Heroglyph/VitaScene) needs to be registered/activated differently: directly within Pinnacle Studio and with Pinnacle. Once a plugin is activated for Pinnacle Studio, all future update, patch, new version can be downloaded/buyed through Declic Video FX website.
• New: with Mercalli V2 plugin for Studio, no need to buy it at Avid shop, you can obtain the plugin directly in the Mercalli V2 PRO version (unlocked Studio plugin available, as well as with any other NLE).

The registration for Adorage (without built-in registration function) can be settled on proDAD website.

Trying to install a downloaded Demoversion or Full version results in an Error message like
"Win32 - not a valid Windows Application"

This error typically occures in case of incomplete downloads. The one and only solution:
Try to download again...

Ideally you can use a Download manager.
Those tools can complete downloads until the file is dowloaded completely.